Our Terms & Conditions
Last Updated: 14/02/25
These Terms & Conditions (“Terms”) govern your access to and use of the website www.botoxwholesale.com (“Website”) and the purchase of products (“Products”) from Botox Wholesale (“Botox Wholesale”, “we”, “us”, “our”). By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Website or purchase Products.
1. Company Information
1.1 Botox Wholesale is a supplier of Botox and related aesthetic products.
1.2 Our operations are based in the United Kingdom; however, all transactions are legally governed by the jurisdiction of Panama as detailed in Clause 18.
1.3 Our registered trading information is available upon request.
2. Eligibility to Purchase
2.1 Products are supplied exclusively to licensed healthcare professionals, aesthetic practitioners, and medical clinics.
2.2 By placing an order, you expressly represent and warrant that:
a) You are a qualified and licensed professional authorised under applicable law to purchase, store, and administer Botox.
b) You are purchasing strictly for professional use and not for resale, redistribution, or unlawful administration.
c) You accept full legal responsibility for the use, administration, and storage of the Products upon receipt.
2.3 Botox Wholesale does not undertake to verify qualifications of purchasers and disclaims liability for misuse by unqualified persons.
3. Orders & Acceptance
3.1 Orders may be submitted via the Website only. Submission of an order constitutes an offer to purchase under these Terms.
3.2 All orders are subject to acceptance by Botox Wholesale. Botox Wholesale reserves the right to reject or cancel orders at its sole discretion, including where:
• Products are unavailable;
• Pricing or description errors occur;
• Fraudulent or suspicious activity is suspected.
3.3 An order confirmation does not signify acceptance; acceptance occurs only upon dispatch of the Products.
4. Pricing & Payment
4.1 All prices are listed in GBP (£).
4.2 Botox Wholesale does not charge VAT on any Products. Prices displayed are final.
4.3 Payment must be made in full at the time of ordering through secure methods provided at checkout.
4.4 Botox Wholesale reserves the right to adjust prices, promotions, and discounts at any time without notice.
5. Shipping & Delivery
5.1 Botox Wholesale ships exclusively within the United Kingdom. International delivery is not available.
5.2 All Products are dispatched via Royal Mail using the following services:
• Royal Mail 24: estimated 1–3 working days.
• Royal Mail Special Delivery (Next Day): orders placed before 2:00pm (Mon–Fri).
5.3 Orders placed after 2:00pm are shipped the next working day. Orders placed after 2:00pm Friday are shipped on Monday.
5.4 No shipments are made on weekends or public holidays.
5.5 Botox Wholesale’s commitment: All orders placed within the stated cut-off are dispatched on schedule.
5.6 Royal Mail responsibility: Delivery times are estimates only. Botox Wholesale is not responsible for any delays, non-deliveries, or service failures caused by Royal Mail or other third-party couriers. Liability ends once the order has been dispatched on time.
6. Cold Chain Integrity & Risk Transfer
6.1 Botox Wholesale dispatches Products in compliance with cold chain best practices, including the use of ice packs and insulated packaging.
6.2 Risk of loss, damage, or deterioration transfers to the customer immediately upon delivery at the address provided.
6.3 Customers are solely responsible for:
• Ensuring immediate and correct storage upon receipt (typically 2–8°C refrigeration);
• Preventing unauthorised access or improper use;
• Compliance with local health regulations regarding storage.
6.4 Botox Wholesale is not liable for deterioration due to improper storage after delivery.
7. Returns, Refunds & Cancellations
7.1 Due to the perishable and medical nature of Products, returns and exchanges are strictly prohibited.
7.2 Cancellations may only be requested prior to dispatch. Once dispatched, orders cannot be cancelled.
7.3 Damaged or compromised deliveries must be reported within 24 hours of receipt to [email protected], with photographic evidence of both packaging and contents. Claims outside this period will not be accepted.
7.4 Botox Wholesale reserves the right to investigate damage claims and determine appropriate remedies (replacement, partial refund, or rejection).…
8. Customer Obligations
8.1 Customers agree to:
• Use Products only for their intended professional purpose;
• Store Products in compliance with manufacturer guidelines;
• Ensure Products are handled and administered by trained professionals only.
8.2 Customers expressly acknowledge that:
• Botox Wholesale does not provide medical advice or training;
• Misuse of Products is strictly prohibited;
• They assume all liability for clinical outcomes resulting from use of Products.
9. Warranties & Disclaimers
9.1 Products are provided on an “as is” basis without any express or implied warranty, including but not limited to fitness for purpose, efficacy, or results.
9.2 Botox Wholesale expressly disclaims any liability for adverse outcomes, complications, or failures arising from the use of Products.
9.3 Nothing in these Terms excludes warranties that cannot lawfully be excluded.
10. Limitation of Liability
10.1 To the fullest extent permitted by law, Botox Wholesale shall not be liable for:
• Any indirect, incidental, or consequential loss;
• Injury, damage, or claim arising from misuse or improper administration of Products;
• Courier delays, strikes, or force majeure events outside Botox Wholesale’s control.
10.2 Total aggregate liability shall not exceed the value of the order giving rise to the claim.
10.3 Nothing in these Terms excludes liability for death or personal injury caused by Botox Wholesale’s negligence, or fraud.
11. Indemnification
11.1 The customer agrees to indemnify, defend, and hold harmless Botox Wholesale, its directors, employees, and agents against all claims, liabilities, damages, or expenses (including legal fees) arising out of:
• Misuse, improper storage, or unlawful administration of Products;
• Breach of these Terms;
• Violation of applicable laws or regulations.
12. Intellectual Property Rights
12.1 All Website content (logos, text, product images, design, and trademarks) is owned by or licensed to Botox Wholesale.
12.2 Customers may not copy, reproduce, distribute, or exploit Website content without written consent.
13. Website Access & Use
13.1 Botox Wholesale does not guarantee continuous, error-free, or secure Website operation.
13.2 Customers must not:
• Attempt unauthorised access;
• Introduce malicious software;
• Interfere with Website functionality.
13.3 Botox Wholesale reserves the right to suspend Website access for maintenance or misuse.
14. Promotions & Discounts
14.1 Promotional codes are valid only during the stated period and cannot be combined unless specified.
14.2 Discounts have no cash value and are non-transferable.
15. Compliance with Laws
15.1 Customers must comply with all applicable UK regulations, including but not limited to:
• Storage and handling of prescription products;
• Professional licensing requirements;
• Health and safety obligations.
15.2 Botox Wholesale is not responsible for ensuring customer compliance with local laws.
16. Data Protection & Privacy
16.1 Botox Wholesale processes personal data in accordance with the UK GDPR and the Data Protection Act 2018.
16.2 Data is collected for order fulfilment, customer support, fraud prevention, and marketing (where consented).
16.3 Customers have rights under GDPR including access, correction, erasure, and portability of their personal data.
16.4 Please refer to our separate Privacy Policy for full details.
17. Force Majeure
17.1 Botox Wholesale shall not be liable for failure to perform obligations caused by events beyond reasonable control, including but not limited to courier delays, strikes, natural disasters, government restrictions, or supply chain disruptions.
18. Governing Law & Jurisdiction
18.1 These Terms are governed by and construed in accordance with the laws of Panama.
18.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of Panama.
18.3 Customers in the United Kingdom remain subject to applicable UK consumer and data protection laws.
19. Amendments to Terms
19.1 Botox Wholesale reserves the right to modify these Terms at any time without prior notice.
19.2 Updates will be posted on this page with a revised “Last Updated” date.
19.3 Continued use of the Website constitutes acceptance of the updated Terms.
20. Contact Information
For questions or concerns regarding these Terms, please contact: [email protected]