about us
Where are you based?
We are based in the United Kingdom, and all orders are shipped directly from within the UK.
Do I need an account to place an order?
No, you do not need to create an account to shop with us. However, we recommend signing up for our newsletter to receive the latest news, offers, and discount codes.
Who can purchase from Botox Wholesale?
Our products are intended for licensed professionals and clinics only. By placing an order, you confirm that you are qualified to purchase and use these products.
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment options available at checkout.
shipping & delivery
Do you ship internationally?
No. We only ship within the UK and do not currently offer international shipping.
Which courier do you use?
We exclusively use Royal Mail for all deliveries.
What delivery options are available?
Royal Mail 24: Estimated delivery within 1–3 working days.
Royal Mail Special Delivery (Next Day): Guaranteed next-day delivery for orders placed before 1:00pm (Monday–Friday).
What happens if I order after 1:00pm?
Orders placed after 1:00pm are shipped in the next day’s batch.
Orders after 1:00pm on Friday will be dispatched on Monday.
Do you ship on weekends or bank holidays?
No, we do not ship on weekends or public bank holidays. Orders made during these times will be processed on the next working day.
Can I track my order?
Yes, every order is shipped with tracking information so you can monitor your delivery.
What should I do if my order is delayed?
First, check your Royal Mail tracking number. If you still need assistance, contact us at [email protected].
product handling & storage
How do you ensure the products arrive safely?
All orders are shipped with cold chain ice packs and protective packaging to ensure Botox arrives in the correct condition.
How should Botox be stored after delivery?
Botox should always be stored according to the manufacturer’s instructions (typically refrigerated at 2–8°C). Once delivered, it is the customer’s responsibility to ensure the product is stored correctly.
Do you ship Botox with syringes or accessories?
No. We only supply the Botox product itself. Any syringes, needles, or other accessories must be sourced separately.
returns & refunds
Can I return or exchange products?
Unfortunately, we do not accept returns or exchanges. Due to the sensitive nature of Botox products, once they leave our facility, we cannot guarantee how they have been stored or handled. This ensures all customers receive safe and uncompromised products.
What happens if my parcel arrives damaged?
If your order arrives damaged, please take clear photos immediately (of both the packaging and the product inside) and email them to [email protected] within 24 hours of receipt. Our team will investigate and advise next steps.
customer support & offers
Do you offer discount codes?
Yes! We occasionally provide exclusive discount codes to customers who have signed up for our newsletter.
What happens if my parcel arrives damaged?
You can reach our support team at [email protected]. Please allow 1–2 business days for our team to respond and resolve your query.